Privacy Policy

Introduction

Welcome to Ali Eats, a delivery app designed to bring delicious meals, gifts, and more from your favorite restaurants and shops directly to your doorstep. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Personal Information

• Name: Your full name to personalize your experience and for delivery identification
• Email Address: For account creation, order confirmations, and communication
• Contact Number: To coordinate deliveries and send order updates

Location Information

• Precise Location: Your exact delivery address for accurate drop-off
• Approximate Location: General area to show restaurants, shops, and delivery times

Order & Payment Information

• Order Details: Items ordered, restaurant or shop selection, and order history
• Payment Information: Processed securely through third-party gateways
• Delivery Preferences: Special instructions and delivery preferences

How We Use Your Information

• Process and deliver your orders efficiently
• Communicate order status, delivery updates, and promotional offers
• Facilitate secure payment transactions
• Provide personalized restaurant and shop recommendations
• Improve our app functionality and user experience
• Prevent fraud and ensure transaction security
• Respond to your inquiries and provide customer support

Data Sharing & Disclosure

• Restaurant & Shop Partners: To fulfill your orders (name, contact details, delivery address, and order items)
• Delivery Partners: To ensure successful delivery of your items
• Payment Processors: To process transactions securely
• Service Providers: With trusted third parties who assist in operating our app
• Legal Requirements: When required by law or to protect our rights and safety

Data Security

We implement industry-standard security measures to protect your information. Despite our efforts, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

• Secure SSL encryption for data transmission
• PCI DSS compliant payment processing
• Regular security audits and updates
• Restricted access to personal data within our organization
• Secure storage of your information with password protection

Your Rights

• Access: Request a copy of the data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format

Location Services

Ali Eats requires location access to:

• Show restaurants and shops available in your area
• Calculate accurate delivery times and fees
• Help delivery drivers locate you efficiently

You can manage location permissions through your device settings at any time. Please note that disabling location access may limit app functionality.

Payment Security

All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store your complete credit card or banking information on our servers. Payment details are encrypted and handled directly by our trusted payment partners.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by email or through the app. Your continued use of the service after any changes constitutes acceptance of the updated policy.